Bet3k FAQ – Complete Platform Help Center

No documents are required to create an account or start betting. Full identity verification (KYC) is only mandatory for withdrawals above R$ 500.00. It is done 100% online — a selfie holding your RG or CNH — and approved within up to 2 hours. This is a standard process required by Brazilian anti-money laundering legislation applicable to online betting platforms.

No. Each CPF is entitled to a single account. Creating duplicate accounts — whether using the same CPF or someone else's details — violates the Terms and Conditions and results in the immediate blocking of all accounts involved, with forfeiture of any bonus balance. The system cross-checks CPF, IP address, device, and other data to detect duplicate accounts automatically. Beyond the platform consequences, using third-party personal details may constitute identity fraud under the Brazilian Penal Code.

Log in to bet3k, open your account panel by clicking your username, and go to Settings › Personal Details. You can update your email and mobile number directly from there. Updating your mobile number requires SMS confirmation to the new number before the change takes effect — this ensures the update is made by the account holder. Email changes also require confirmation at the new address. Full name and CPF cannot be changed after registration.

On the login, click "Forgot my password". Enter the email address registered with bet3k and you'll receive a reset link within 5 minutes. Click the link, set a new password, and you'll regain access immediately. If the email doesn't arrive, check your spam folder. If you can't remember your email, try logging in with your CPF in the identification field. If neither option works, the 24h live chat support can assist with manual identity verification using your CPF and date of birth.

Account blocks can happen for three main reasons: (1) multiple failed login attempts — wait 15 minutes or use the password recovery option; (2) a voluntary responsible gaming pause activated by the user — your real balance is preserved and available for withdrawal, but new deposits and bets are blocked for the chosen period; (3) suspected violation of the Terms and Conditions — contact 24/7 support via live chat with your registered CPF to find out the reason and how to resolve it.

You can close your account in two ways. For a temporary closure (a break), use the cool-off tool under Settings › Responsible Gambling — choose a period ranging from 1 day to 6 months. For permanent closure, use the permanent self-exclusion option in the same menu — the account is closed with no possibility of reopening. Before closing, make sure to withdraw any available real balance. The entire process is handled through your dashboard, with no need to contact support. For more details, visit the Responsible Gaming.

Yes. The bet3k app is available for Android as a direct APK download from bet3k.click and for iOS on the App Store. The app includes all the features of the website — live betting, casino, Pix deposits, withdrawals, bonuses, and chat support. To install the APK on Android, you need to enable "Install from unknown sources" in your device settings — the process is explained step by step on the download page. The website is also fully responsive and works great on any mobile browser.

Log in, click "Deposit" in the top menu or on your account dashboard, choose a payment method, and follow the instructions. Via Pix — the fastest and recommended method — the process is: select Pix, enter the amount (minimum R$ 20.00), copy the key or scan the QR Code generated by the system, and pay through your banking app (Nubank, Itaú, Bradesco, Banco do Brasil, Mercado Pago, etc.). Your balance appears in your bet3k account in under 30 seconds. You can deposit at any time, every day, including holidays.

Bet3k accepts all major Brazilian payment methods: Pix (minimum R$ 20.00 · instant), boleto bancário (minimum R$ 30.00 · up to 1 business hour after payment), Visa and Mastercard credit/debit card (minimum R$ 20.00 · instant), PicPay (minimum R$ 20.00 · up to 10 minutes), Mercado Pago (minimum R$ 20.00 · up to 10 minutes) and TED bank transfer via Nubank, Itaú, Bradesco, or Banco do Brasil (minimum R$ 50.00 · up to 2 business hours). None of these methods carry any additional platform fees.

Withdrawals are processed exclusively via Pix to the key linked to the account holder's CPF. To request a withdrawal, go to your account dashboard, click "Withdraw", enter the amount, and confirm. The maximum processing time is 2 hours for accounts with approved KYC verification. Accounts without verification have a daily withdrawal limit of R$ 500.00 — above that amount, verification is required. There are no additional fees for withdrawals. The minimum withdrawal amount is R$ 20.00.

In the vast majority of cases, Pix deposits are credited within 30 seconds. If more than 5 minutes pass without the balance showing up, try refreshing the page. If it still hasn't appeared, contact 24h support via live chat and provide your Pix payment receipt (including the transaction ID, endPoint, and timestamp). With that information, the finance team can locate and manually credit the balance within minutes. Never make a second deposit while the first one is still pending — wait for confirmation.

The 2-hour timeframe applies to accounts with approved KYC verification. Withdrawals from unverified or pending accounts may take longer. Additionally, withdrawals above certain amounts go through automatic fraud analysis, which may add time to the process. If your withdrawal has been pending for more than 4 hours with no communication, contact 24h support via live chat with your withdrawal request number so the finance team can check the status.

There is no fixed maximum limit for deposits — you can deposit any amount above the minimum of R$ 20.00. For withdrawals, there is no maximum per transaction for accounts with approved KYC. Large withdrawals (above R$ 10,000.00) may be subject to additional anti-fraud review as required by Brazilian regulations. Accounts without KYC verification have a cumulative withdrawal limit of R$ 500.00 — once that amount is reached, identity verification is required to continue making withdrawals.

No. bet3k charges no fees on deposits or withdrawals — the amount you deposit lands in full in your account balance, and the amount you request to withdraw goes in full to your Pix key. Pix transaction costs are not passed on to the user. The only possible charge would be a fee applied by your bank or digital wallet on transfers — that's not charged by bet3k, but by your financial institution.

No. Withdrawals at bet3k are processed exclusively to the Pix key linked to the account holder's CPF. Withdrawing to third-party accounts — including family members or anyone other than the registered account holder — is not permitted. This rule exists to prevent money laundering and to protect users. If you need to update the Pix key on file for withdrawals, go to Settings › Finance and follow the update process, which requires 2FA confirmation.

On your first deposit, bet3k automatically doubles the amount — up to R$ 500.00. Deposit R$ 50.00 and play with R$ 100.00. Deposit R$ 500.00 or more and receive the maximum R$ 500.00 bonus, giving you R$ 1,000.00 to play with. The bonus is added to your account balance immediately after the deposit is confirmed — no code needed. Your bonus balance is shown separately from your real balance in the dashboard. For full details, visit the Welcome Bonus.

Rollover is the wagering requirement you must complete to convert your bonus balance into real funds available for withdrawal. On the bet3k welcome bonus, the rollover is 5× the bonus amount on Sports Betting with minimum odds of 1.50, or 20× on casino games. For example: if you received R$ 100.00 in bonus funds, you need to place R$ 500.00 in eligible sports bets. You have 30 days from bonus activation to meet this requirement. You can track your progress in real time on the dashboard under "My Bonus".

If the rollover is not met within 30 days of activation, any remaining bonus balance is automatically cancelled. Your real account balance is not affected — only the unconverted bonus balance is removed. Extension requests for the welcome bonus are not available. For other bonus types and recurring promotions, timeframes may vary — check the specific terms for each offer under "My Promotions" in your dashboard.

In the second step of registration (Contact section), there's an optional field for a "Promotional code". Paste or type your referral or campaign code there before completing sign-up. If you already created your account without a code but received one afterward, contact 24h support via live chat — in some cases the code can be applied retroactively, depending on the promotion. If you leave the field blank, the default 100% bonus up to R$ 500.00 is activated automatically on your first deposit.

Beyond the welcome bonus, registered users have access to recurring promotions listed under "Promotions" in the dashboard: weekly cashback on net Sports Betting losses, free bets on selected Brasileirão and Copa do Brasil matches, weekly slots tournaments with real-money prizes, reload offers with a percentage bonus on additional deposits, and seasonal promotions for major events like the World Cup, Libertadores, and e-sports championships. Offers vary and have specific terms — check the promotions available in your dashboard after logging in.

Yes, your bonus balance can be used for both Sports Betting and casino games. However, the rollover requirements differ: Sports Betting has a 5× rollover with minimum odds of 1.50, while casino games carry a 20× rollover. This means using your bonus on Sports Betting is the fastest way to meet the requirement. If you choose to split your bonus between the casino and sports, the system calculates each mode's contribution proportionally and reflects it in the progress meter on your dashboard.

After logging in, click "Sports" in the main menu. Select your sport (football, volleyball, NBB basketball, UFC, e-sports, etc.) and the event you want. Click the odds for the market you'd like to bet on — it'll be added to your bet slip on the right side of the screen (or at the bottom on mobile). Enter your stake and click "Confirm Bet". You'll receive a confirmation with your ticket number. For multi-bets (accumulators), add more than one event to your slip before confirming.

In the live betting (in-play), you bet while the game is already underway. Odds update in real time as in-game events — a goal, a red card, a comeback — directly affect available markets and odds values. To bet live, go to the "Live" section in the sports menu and click on the game you want. Some markets are temporarily suspended during critical moments (penalty kicks, goal attempts) and reopen quickly. The minimum live bet amount is R$ 2.00.

If an event is cancelled, postponed, or not completed within the regulation time, all related bets are voided and the staked amount is refunded in full to your account balance — including bets within accumulators (multiples), where the cancelled event is simply removed from the slip and the rest of the bet stands. For games that reach a result after a postponement (within 48 hours of the original date), bets are kept active and settled normally. Please refer to the Terms and Conditions for specific scenarios.

Yes. Cash out is available for pre-match and live bets on selected events — mainly football, volleyball, and e-sports. When available, a "Cash Out" button appears in the bet detail view showing the amount available for early settlement. The cash out value is calculated in real time based on current event odds and may be higher or lower than the original stake, depending on how the match is progressing. To access it, go to "My Bets" in your dashboard and click on the eligible slip.

Odds represent the estimated probability of an outcome and determine how much you win. Odds of 2.50 mean that for every R$ 10.00 wagered, you receive R$ 25.00 if you win (total return). The most common football markets are: 1X2 (home win, draw, or away win), double chance (two outcomes covered), over/under (total goals over or under a given number), handicap (a disadvantage or advantage applied to one of the teams) and player markets (top scorer, cards, assists). Each event has dozens of markets available.

The minimum bet amount at bet3k is R$ 2.00 for single and live bets. For accumulator (multiple) bets, the minimum is also R$ 2.00 per slip. The maximum bet amount varies depending on the sport, market, and event — Brasileirão matches have higher limits than smaller events. Maximum limits are displayed automatically on the bet slip next to the stake field. These limits are standard practice in the online betting industry and exist to manage platform risk.

Bet3k's Live Casino is powered by Evolution Gaming — the world's leading live casino provider. You play against real dealers streamed in HD video, in real time. Available tables include European and American roulette, blackjack, baccarat, live poker, and game shows like Crazy Time and Monopoly Live. There are Portuguese-language tables created specifically for Brazilian players. The Live Casino runs 24 hours a day, 7 days a week, and is accessible on both mobile and desktop.

Bet3k offers over 2,000 slots from certified international providers: Pragmatic Play (Gates of Olympus, Sweet Bonanza, Big Bass Bonanza), PG Soft (Mahjong Ways, Leprechaun Riches, Treasures of Aztec), NetEnt (Starburst, Gonzo's Quest), Hacksaw Gaming, Red Tiger and others. Each game displays its RTP (Return to Player) before you start — most popular slots have an RTP between 96% and 97%. You can filter games by provider, popularity, RTP, and volatility in the Casino.

Crash games feature a multiplier that starts at 1× and climbs continuously until it "crashes" at a random point. You place your bet before the round starts and must cash out before the crash to lock in your winnings. If the crash happens before you cash out, you lose the bet. Aviator is developed by Spribe and Spaceman by Pragmatic Play — both use a certified, audited RNG (Random Number Generator) algorithm. There is no way to predict when the crash will occur — no strategy is foolproof.

Bet3k covers the top e-sports titles in Brazil and worldwide in the E-sports: CS2 (national and international championships), VALORANT (including VCT Americas), Free Fire (LBFF — Liga Brasileira de Free Fire), League of Legends (CBLOL), Dota 2 (The International and Majors), Rainbow Six Siege and KaBuM! and other prominent Brazilian organizations. E-sports betting follows the same model as Sports Betting — pre-match and live, with multiple markets per match.

No. At bet3k, there is a single wallet for all betting modes — Sports Betting, Live Casino, slots, and crash games. Your balance moves freely with no need for internal transfers. You can bet on a Flamengo match, play a few rounds of Aviator, and then request a full withdrawal — all without moving funds between wallets. The only separation shown in the dashboard is between real balance and bonus balance, which is standard across the entire platform regardless of where the bonus was earned.

Log in, open your account dashboard, and go to Settings › Security › Two-Factor Authentication. You can choose to receive the code by SMS to your registered phone number or use an authenticator app (Google Authenticator or Authy). Just follow the on-screen steps — it takes under 2 minutes. Once 2FA is active, every new login will require the code in addition to your password. 2FA is also automatically required for any changes to banking details, ensuring no one can redirect your withdrawals without access to your phone.

Act fast. Log in to your account immediately via the website and go to Settings › Security › Active sessions — end all unrecognized sessions. Then change your password under Settings › Security › Change password. After that, enable 2FA if you haven't already. If you can no longer access your account (which may mean your password has already been changed), contact 24/7 support via live chat with your CPF and date of birth for an immediate emergency block. The security team has a dedicated protocol for unauthorized access cases.

Bet3k never sends emails, WhatsApp messages, Telegram messages, or SMS asking you to confirm your password, banking details, or click on suspicious links. Official support operates exclusively through the live chat at bet3k.click and via email at suporte@bet3k.click — be wary of any contact through other channels. Always check the sender's email address (it must be @bet3k.click) and the website domain (it must be exactly bet3k.click). If you receive anything suspicious, delete it without clicking and report it via live chat.

Bet3k operates in compliance with Brazil's General Data Protection Law (LGPD — Lei nº 13.709/2018). Your personal data is used solely for account operation, identity verification (KYC), fraud prevention, and service-related communications. No data is sold or shared with third parties without your consent. You may request deletion of your personal data at any time through support — as provided under Art. 18 of the LGPD. For full details, see the Privacy Policy.

Log in, go to your account dashboard, and navigate to Settings › Responsible Gambling › Deposit Limit. Select the period (daily, weekly, or monthly) and set the maximum amount. The limit takes effect immediately upon confirmation. Reducing a limit is instant. Increasing one requires a mandatory 7-day waiting period — this is in place to prevent impulsive decisions. There is no cost to activate any protection tool. For more information, visit the Responsible Gaming.

A temporary break suspends your account for a chosen period — 1 day, 1 week, 2 weeks, 1 month, 3 months, or 6 months. During the break, deposits and bets are not allowed. Your real-money balance is preserved and remains available for withdrawal. The break cannot be cancelled before the chosen period ends — this is by design, to prevent impulsive decisions. To activate it, go to Settings › Responsible Gambling › Temporary Break. It takes effect immediately, with no need to contact support.

Permanent self-exclusion closes your account definitively and irreversibly. Before confirming, withdraw any available real balance. To activate it, go to Settings › Responsible Gaming › Permanent self-exclusion and confirm your decision. The process is completed through the dashboard with no need to contact support, and the account is closed immediately upon confirmation. If you are considering this option due to problem gambling, the 24/7 support team is also available to talk through your options before you make a final decision.

Recognizing the problem is the first step. In Brazil, you can get free support through the CVV – Centro de Valorização da Vida (phone 188, available 24 hours, general emotional support), by the Jogadores Anônimos Brasil (in-person and online support groups in various cities), by the CAPS – Psychosocial Care Centers from SUS (free care for behavioral disorders, including compulsive gambling). bet3k support is also available 24h to guide you through our protection tools and refer you to external resources. More details at Responsible Gaming.